I have Canvas questions.  Whom do I contact? 

• Canvas Faculty Support Hotline: In your Canvas course, you can click on the help link at the bottom and you will see multiple ways to get help on Canvas or call 1-833-476-1171.
• CNDLS: Reach out to us as cndls@georgetown.edu.
• UIS: help.georgetown.edu, canvas.georgetown.edu/faculty-resources, or 202-687-4949

I have Zoom questions. Where can I get help?

• CNDLS: Reach out to us as cndls@georgetown.edu.
• UIS: zoom@georgetown.edu or 202-687-4949
• CETS: Individual Zoom assistance or practice lecture session; CETS will also moderate a chat for a large lecture course: cets@georgetown.edu or https://cets.georgetown.edu/

I would like support with other tools related to remote teaching and learning.  Where can I learn more? 

• CNDLS: Reach out to us as cndls@georgetown.edu with questions, or peruse our website to find what you’re looking for.

My students and I need help connecting with course materials/resources.  Who can help?

• Library Services: library.georgetown.edu/ask-us
  • E-books and E-journals: Lauinger Library at Georgetown University has a large collection of books and journals in electronic format that are accessible to the Georgetown community from on-campus or off-campus through HoyaSearch. For assistance locating Library materials, email reference@georgetown.edu, contact your subject specialist, or use one of our Research Guides. If you encounter a problem with one of our e-resources, contact the Library Electronic Resources Help Desk at eresources@georgetown.edu.
  • E-Reserves: Lauinger Library offers an electronic reserves service to faculty members who would like to share their course readings electronically. Instructors may also submit article/chapter information and request that the library find these materials; this service, however, may take some time, depending on the availability of the requested materials. For more information, please visit the Library’s web page on placing reserves or email them at reserves@georgetown.edu
  • Connect with the Library Online: During times of instructional continuity, the Library makes every effort to remain open, though hours may be shortened. The Library provides information and research assistance through chat, email, or by scheduling a Zoom consultation. For more information, visit the Library’s Ask Us page.
  • Sources for Podcasts and Open Educational Resources:Lauinger and Gelardin staff have collaborated with CNDLS to identify the following sources for podcasts and Open Educational Resources (OERs).